~my thoughts about life~

Monday, October 19, 2015

This is PLUMB crazy!

OMG- you won't believe what's been going on around here!  A long time ago, I wrote a couple posts about the plumbing issues we've had around our house.  Well, folks, it turns out that this problem is far from over!

Last I left you, we had decided to close down our half bath because we didn't have the $5500 necessary to fix the additional problems.  All six of us have been living with one bathroom since February.  It's been torture!  We still have not finished paying back the $9,000 we borrowed from my grandfather for the first set of plumbing issues.  We were talking to him the other day about it and he said not to worry about paying the rest of the bill right now.  He wanted us to take a break from paying and get our half bath fixed instead.  We agreed.  We're desperate for another potty around here, people!

SO- we called out a new plumber.  We didn't like the original plumber, Mr. Rooter.  They were cocky, condescending, and far too expensive.  It was like getting your house plumbed by a used car salesman.  After they left, we felt like we had been taken, but there was nothing we could do about it.  The new plumber came out and we explained our situation.  He gave us a much cheaper estimate than Mr. Rooter so we gave him the green light.  The floor was torn out of my bathroom and my back yard was dug up AGAIN.

I'll skip ahead a bit.  In the midst of the work down in the backyard hole, the plumber called out to me.  He figured out why my half bath was not working.  It was not plumbed!!!  Stop and think about that for a moment.  We paid $9,000, plus $700, plus $400 to fix the plumbing problems in our bathroom and the BATHROOM WAS NOT EVEN HOOKED UP!  The sewage came out the pipe and just flowed freely into the ground.  I'm dead serious.  This is why the bathroom was not working.  Mr. Rooter dug a huge hole in my backyard, around my patio, down the side of the house, and all the way to the street and did not tie it in to the bathroom plumbing!  Both of the new plumbers and my father believe that this act was done maliciously.  They knew my plumbing would not work and that I'd have to call them back.  They knew they would get another job out of it.  My plumbing did not work.  I did call them back.  They came back out, charged me $400 and quoted me another $5500 to fix their own mistake.  What they didn't count on was that I would hire another plumber who would catch what they did.

We left the huge hole open and called Mr. Rooter back to see what they did (or neglected to do).  They, of course, denied that it was done intentionally.  They said that they must have missed that line coming out of the bathroom.  OK, stop and think about this again.  These are licensed plumbers and they're not able to find the line coming out of the bathroom???  Yeah right.  In fact, we know that they saw the line because they CUT THE END OF THE PIPE OFF!  It was in the way of the new line they laid, so they just cut it off!  So, long story short- they are crooks.

They finally admitted that they botched up the job and asked what we wanted.  We told them we wanted the new repairs covered, including both the plumbing and renovation work to put the bathroom back together.  We also felt we should be compensated for a year and a half without the use of our bathroom.  I also asked for the $400 back that they charged us to snake our toilet the last time, when they told us it was going to be $5500 more.  He scoffed.  He said he'd give us $3200 back, which does not even cover the plumbing repairs to fix their mistake!

So, here are the facts:  they did the work incorrectly and charged me $9000.  When it didn't work, I called them back.  Instead of fixing their mistake then, they charged me $400 more and quoted me $5500 to fix what they did wrong.  Because of that, I had no bathroom for 18 months, ripped out my bathroom, and dug up my back yard.  All because they screwed me.  And they don't want to pay.

I didn't even respond.  I hired an attorney.  She is quite confident that we will get back more than I originally requested from Mr. Rooter.  They should have settled.  Now, I hope that they end up paying out way more in court.  Our attorney even suggested going after them for grossly overcharging us for the first job.  Our new plumber said he could have done it for maybe $3000.  Yikes!

Call it karma, say what goes around comes around, call it what you will, but I want Mr. Rooter to get what they deserve.  If you google their company name, websites come up of the top complaints about them.  I've talked with the inspector from our city who inspected both jobs.  He has the power to keep them from doing business in our town.  I hope he moves forward on that because I want to protect my community from being robbed like I was.

This is a national company, so please do not use them for any plumbing issues you might have.  I'm not normally one for bashing a company on social media, but I want to protect innocent, hard-working people from being scammed.

And finally, enjoy your potty today.  You don't realize how important it is until it's taken away from you!

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